Sometimes, just having a great product is not enough.  After all, what good is the product if there is not a strong partner to help you roll it out and be responsive to your needs for support?  The best solution provider partners do not just understand their ROI, they know how to partner with you to help you communicate this to the business and they are there to support you, your team, and your company, should any need arise.  

The Solution Provider - Partner category is intended to recognize outstanding performance by a specific individual and/or an organization.    To be eligible for nomination, the Solution Provider must currently be, or have been, in the role for which they are being nominated, for some or all of the calendar year of nomination. Solution Provider - Partner nominations must be submitted by a retail client with first-hand knowledge of their contributions and performance.  

For those worthy of consideration as a leader in innovation, with an exceptional or new cutting-edge solution, please consider nominating  under the Solution Provider - Innovator category. 

Here's what people are saying about Johnny and ThinkLP:
…….I am honored to nominate Johnny Custer for his exceptional contributions to the field of Loss Prevention. As a trusted and respected professional, Johnny brings a rare combination of expertise, integrity, and commitment that consistently adds value to our organization and industry. Johnny is widely recognized as the go-to resource for all things Loss Prevention. His deep knowledge is matched by his approachable, collaborative nature, making him an essential asset to our team. He’s always ready to answer questions, share insights, and guide others through challenges. His ability to explain complex issues in simple, actionable terms promotes understanding and helps build stronger internal and external partnerships. What truly sets Johnny apart is his energy and positivity. He celebrates every win, no matter how small, and his encouragement uplifts those around him. This enthusiasm has a noticeable impact on team morale and contributes to a culture rooted in support, accountability, and shared success. Beyond internal contributions, Johnny plays a vital role in fostering strong, engaged relationships with our industry partners. He ensures they’re not just informed but actively involved in solving problems alongside us. His inclusive approach and clear communication help create lasting, productive collaborations that benefit all parties. Johnny’s influence extends well beyond his role. He leads by example—through action, not just words. His dedication and collaborative spirit have left a lasting mark on our operations, culture, and partnerships. In every sense, Johnny exemplifies what it means to be both a team player and a leader in the Loss Prevention community. His work consistently goes above and beyond expectations, making a measurable impact on those he works with and the outcomes we achieve together. For his unwavering dedication, professionalism, and inspiring presence, I am proud to nominate Johnny Custer for this well-deserved recognition.  

…….I am honored to nominate Johnny Custer for his outstanding contributions to the Loss Prevention world. As a trusted and highly knowledgeable professional, Johnny has consistently demonstrated an unwavering commitment to supporting colleagues, customers, and industry partners with both expertise and integrity. He serves as a go-to resource for all things related to Loss Prevention. His deep knowledge, paired with his approachable and collaborative nature, makes him an invaluable asset to our team. Whether answering questions, sharing insights, he never hesitates to lend a hand. His ability to break down complex issues into understandable solutions fosters a shared understanding and strengthens our partnerships. What truly sets him apart is his enthusiasm and positivity. He cheers on every win—big or small—and is a constant source of encouragement to those around him. His energy elevates team morale and reinforces a culture of support, accountability, and shared success. Moreover, Johnny is instrumental in aligning our industry partners with our mission. He ensures they are not only informed but actively engaged in the process of solving problems collaboratively. Through clear communication and inclusive practices, he helps build stronger, more resilient partnerships. Johnny exemplifies what it means to be a team player and a leader in the Loss Prevention field. His contributions go far beyond his job description and have had a lasting impact on our operations, relationships, and culture.  

……."Data is the new oil," a phrase coined by Google in the early 2000s, even before the company was turning a profit. Fast forward to today, and we’re now witnessing the LP/AP industry, particularly within big-box grocery and retail stores, increasingly leveraging data. But the data being used today to tackle ORC and shrinkage is just a tip of the iceberg, and we have to educate every single LP AP associate to rely more on data. Johnny has been at the forefront of tackling retail loss by utilizing various data techniques to identify operational inefficiencies and other profit-draining factors, rather than focusing solely on theft. His efforts have expanded the industry's focus to include sales-reducing activities and their impact on business, as well as issues such as ORC, coupon fraud, discount abuse, and voids. Johnny is inspiring the LP AP teams across North America, Europe and the Middle East. Johnny’s "Total Retail Loss" article went viral, amassing 120,000 views, hundreds of likes and shares, and reigniting discussions on ORC across the industry. His contributions have had a significant impact on shaping the conversation around loss prevention, making him a true industry leader. Johnny inspires LP AP teams across the continents and make sure the voice of LP AP professionals is heard and resonates within all media channels.

Here's what people are saying about Scott and Zebra:
Scott Pethuyne, LPC, exemplifies the pinnacle of solution partnership in the retail loss prevention industry. As a Senior Analytics Solution Consultant at Zebra Technologies, Scott leverages over a decade of frontline retail experience to deliver innovative, data-driven solutions that empower retailers to proactively address challenges and optimize performance.

Scott's extensive background in retail operations includes key roles at Ascena Retail Group, where he served as Director of Analytics & Fraud Management – Asset Protection, and at Justice, where he held various positions such as Manager of Analytics – Asset & Profit Protection, Loss Prevention Investigator, and Loss Prevention Officer. This hands-on experience provides him with a unique perspective, allowing him to bridge the gap between technology and practical application, ensuring that the solutions he provides are both innovative and actionable.

A respected thought leader, Scott actively contributes to the loss prevention community. He has shared his expertise through webinars and industry events, including appearances on Loss Prevention Magazine's "Inside Scoop" podcast and the "One Minute Mentor" series, offering insights into internal theft, threat mitigation, and investigative strategies. His presentations are known for their clarity and relevance, providing valuable guidance to professionals across the sector.

Scott's collaborative approach extends to his role on the Solution Partner Board at Loss Prevention Media, where he works alongside industry peers to shape the future of retail security. His contributions have been instrumental in developing best practices and fostering a culture of continuous improvement within the field.

In recognition of his exceptional service, innovative mindset, and dedication to the retail community, Scott Pethuyne is a deserving candidate for the Solution Provider Partner of the Year award. His work not only enhances the capabilities of his clients but also elevates the standards of the industry as a whole.

Here's what people are saying about Tony and Sensormatic:
Tony D’Onofrio is a 30-year veteran of the retail technology industry with an impressive record of addressing loss prevention (LP) while innovating in the pursuit of retail excellence. As an industry leader, he prioritizes forward-thinking strategies that address pain points for retailers related to LP and asset protection. More than two-thirds of D’Onofrio’s retail technology career has been spent at Sensormatic Solutions. After serving as the chief customer officer in 2018, he returned as president in 2023. Under D’Onofrio’s leadership, Sensormatic Solutions has focused on developing and releasing targeted solutions that attempt to curb retail loss. D’Onofrio champions a three-pronged approach to combating retail shrink: 1. Next-gen technologies. Under D’Onofrio’s leadership, Sensormatic Solutions has expanded its suite of loss prevention tools. At the heart of its LP-focused analytics ecosystem are Shrink Analyzer—an inventory-platform-agnostic, easy-to-use, loss intelligence solution—and the TrueVUE Cloud platform. Together, these tools ensure retailers have access to the most comprehensive and up-to-date insights into where, when and how shrink occurs in their supply chains. 2. Strategic partnerships. D’Onofrio knows that the best solutions come from communication and collaboration. He has made strategic partnerships a cornerstone of his pursuit of safer, more secure shopping. Within the past year, Sensormatic Solutions has embarked on new partnerships with Indyme, INEO and Thruvision, each with the intention of supporting retailers’ enterprise-wide loss prevention. 3. Legislative reform. D’Onofrio has also been at the forefront of conversations about proposed advancements to the policies around theft. He has participated in days of action and been a vocal advocate of ORC legislation like the Combating Organized Retail Crime Act (CORCA). D’Onofrio’s excitement about redefining retail extends beyond Sensormatic Solutions' products and services. He is a member of the Loss Prevention Research Council (LPRC), hosting a weekly podcast on loss prevention and a regular contributor to industry publications. Perhaps most impactfully, his career has been defined by a ‘feet in the street’ approach, prioritizing face-to-face connections with retailers and participating in customer-led events and trade shows around the world. Recognized as a Top 100 retail influencer, author, and speaker, D’Onofrio predicts the industry’s disruptive future.